WALK is committed to ensuring that all dealings people have with our organisation are done so with utmost respect and dignity.
WALK provides a transparent process for complaints made against the organisation and records all complaints made in line with legislative provision provided in the Health Act 2004.
WALK has a complaints officer. His name is Peter Ryan.
If you, or your advocate, have tried to address your complaint with a staff member and they cannot help you resolve it then you should try to put your complaint in writing and Peter Ryan, 1 Longmile Road, Walkinstown, Dublin 12 and will do his best to help resolve the problem.
You can otherwise ring Chloe Meehan on (01) 465 0388.
Please clickComplaints form SB updated 250718 for a copy of WALK's Complaints policy for service users and third parties.
You can ask a staff member to print out a copy of the Complaints Procedure for Service Users and Third Parties.
You can get a copy of the Easy to Read version of the Complaints Procedure for Service Users and Third Parties here.
