WALK is committed to ensuring that all dealings people have with our organisation are done so with utmost respect and dignity.
WALK provides a transparent process for complaints made against the organisation and records all complaints made in line with legislative provision provided in the Health Act 2004.
WALK has a Feedback and Complaints Officer. Her name is Wendy Farmer.
If you, or your advocate, have tried to address your complaint with a staff member and they cannot help you resolve it then you should try to put your complaint in writing to Wendy Farmer, 1 Longmile Road, Walkinstown, Dublin 12. She will do her best to help resolve the problem. You can also ring Wendy on (01) 4650388.
Please click here for POL 42 2013 Feedback and Complaints Policy Version 10 GGHSE04032020.
You can ask a staff member to print out a copy of the policy for you.
You can get a copy of the Easy to Read version of the Feedback and Complaints Plain English or Feedback and Complaints Pictorial Version 24032020