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Complaints

What to do if you have a complaint

WALK is committed to ensuring that all dealings people have with our organisation are done so with utmost respect and dignity.

WALK provides a transparent process for complaints made against the organisation and records all complaints made in line with legislative provision provided in the Health Act 2004.

WALK has a complaints officer. His name is Peter Ryan.

If you, or your advocate, have tried to address your complaint with a staff member and they cannot help you resolve it then you should try to put your complaint in writing and Peter Ryan, 1 Longmile Road, Walkinstown, Dublin 12 and will do his best to help resolve the problem. 

You can otherwise ring Chloe Meehan on (01) 465 0388.

Please clickComplaints form SB updated 250718  for a copy of WALK's Complaints policy for service users and third parties.

You can ask a staff member to print out a copy of the Complaints Procedure for Service Users and Third Parties.

You can get a copy of the Easy to Read version of the Complaints Procedure for Service Users and Third Parties here.

Our Address

our address

WALK Head Office, 1 Longmile Road, Walkinstown, Dublin 12

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Contact Us

contact us

Phone: +353 (0)1 465 03 88
Fax: +353 (0)1 460 78 99
Email: info@walk.ie

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WALK is a registered Charity. Charity number is CHY 10777. Companies Registration Number 322400. Registered Charity Number (CRA Number) 20028008
Accredited by: PQASSO
WALK is the trading name for Walkinstown Association for People with an Intellectual Disability Limited. All rights reserved. © WALK 2015
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