WALK is committed to ensuring that all dealings people have with our organisation are done so with utmost respect and dignity.
WALK provides a transparent process for complaints made against the organisation and records all complaints made in line with legislative provision provided in the Health Act 2004.
WALK has a complaints officer. Her name is Susan Davis.
If you, or your advocate, have tried to address your complaint with a staff member and they cannot help you resolve it then you should try to put your complaint in writing and Amy O'Dea, 1 Longmile Road, Walkinstown, Dublin 12 and will do her best to help resolve the problem.
You can otherwise ring Susan on (01) 465 0388.
Please click here for a copy of WALK's Complaints policy for service users and third parties.
You can ask a staff member to print out a copy of the Complaints Procedure for Service Users and Third Parties.
You can get a copy of the Easy to Read version of the Complaints Procedure for Service Users and Third Parties here.